We want you to be happy with every vape you buy from us. Because vaping products are consumable goods, we can only accept returns on items that are faulty, damaged in transit or dead on arrival.
If your device does not work out of the box, contact us within 7 days of delivery with your Order ID and a short description or video of the fault. We will arrange a replacement or refund once the fault is confirmed.
For health and safety reasons we cannot accept change-of-mind returns on opened vaping products. Unopened, sealed items may be eligible for return within 14 days — contact us first.
Email our team with your Order ID and the reason for the return. Approved refunds are processed to your original payment method within 5 business days.